Delivery & Returns

Please contact us if you have any questions or to verify your access requirements before purchasing on support@cezanno.com

Standard UK Delivery is normally 3-5 working days from the time of dispatch, when you receive your confirmation email. 

Send us an email if you have any questions to support@cezanno.com

Delivery

When your order is shipped from a sellers' warehouse via courier, you will be sent a dispatch confirmation email containing the tracking information.

A delivery can only be arranged once full payment or any outstanding balance has been settled.

The delivery service you choose will vary by vendor and will be selected at checkout, where costs and options are shown.

You or your representative accepting the delivery will be asked to sign the Delivery Note. Please ensure that you or your representative have inspected the goods thoroughly before signing as the CEZANNO.com cannot be held liable for any damage reported once the delivery team has left the premises.

Should there be any problem with your delivery please contact our Customer Service Team on support@cezanno.com or before the delivery team leaves and they will work on a solution to resolve the problem. Please record any problems on the delivery note.

If you are receiving a courier or drop off service, you should only accept and sign for the goods if the packaging is undamaged.

Any claims for damage to the goods must be reported within 48 hours of receiving the delivery by contacting support@cezanno.com

Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality of the goods. If you are not accepting the delivery, please ensure that this is recorded on the delivery note and contact our Customer Service team so we can work towards resolving the problem for you.

 

Returns & Cancellations

We want you to be completely satisfied with your purchase and if for any reason the items you have ordered do not meet your expectations, we will be happy for you to exchange these for another item of the same value or refund you in full.

The Consumer Contracts Regulations 2013 offers you the following cancellation rights when you buy online or by phone:

Returns must be made to the Brands direct, but only after notifying us of your intent to return the items or your order.  We want to make this as easy as possible for you and will act on your behalf to do so. 

You have the right to return your order within 28 days of the date the order is delivered to you or your representative. To authorise a return you must notify us within 14 days of receipt of the item/s, you then have a further 14 days to ensure the goods are back with the seller or manufacturer.

Items that are unable to be cancelled or returned unless damaged or faulty include but are not limited to the following items:

  • - bespoke or made to order furniture or lighting
  • - flat-packed items that have been assembled
  • - items that are made to order or personalised
  • - media items where the seal has been broken
  • - toiletries that have been opened
  • - perishable items
  • - personal items such as earrings, underwear and swimwear

Please be aware that the costs of returning unwanted items that are not faulty or damaged are your responsibility. Some sellers will offer free returns, but this will be notified at the time you place your order or when you request a return.

If the items require special delivery or collection processes, we will work with you to ensure the best and most cost-effective method is used. Faulty items, regardless of their size or the delivery method used to get them to you, are returnable free of charge to you.

We will reimburse you the amount in relation to goods to which cancellation rights apply, via the method used to pay in the original transaction. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). Due to legal compliance in relation to money laundering regulations we are unable to refund a different card or payment type to that used originally. In the event your card has expired between making the transaction and requesting a refund please contact us on support@cezanno.com immediately. 

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling or damage by you. We will make the reimbursement no later than 3 working days after the day the seller receives the goods back from you.  Processing time for refunds to appear in your account or on your statement will vary dependent upon the card/s used and the bank or credit card company’s stated processes. We have no control over this part of the transaction.

Please return your goods to the seller in the exact condition you received them, including original packaging.  If you are unable to do so please contact us on support@cezanno.com

 

Shipping Costs 

Shipping costs are set directly by our Partners and Brands and can be seen either on product pages or at the checkout and depend on the country or region you request to have the goods or services delivered to.

If the shipment is lost, CEZANNO is not liable for this but will assist you in every practical way possible to trace and deliver your orders or arrange for a replacement. In most cases this will be the responsibility of the Brand or Courier service used. Please contact us on support@cezanno.com so we can assist you in this process.

 

Shipping Confirmation 

After completing and paying for your order, you will receive an order confirmation email from info@cezanno.com

Once a brand dispatches an order, you will receive a shipment confirmation email from info@cezanno.com. If you order from several brands, you will receive one shipment confirmation email from each brand. 

 

Exceptions 

If your return is not sent securely and in suitable packaging, and subsequently arrives damaged, the third party seller reserves the right to reject this return, and as a result cezanno.com may not process your refund. 

 

Refunds 

We will refund your order once the brand confirms receipt of the returned item. Refunds will be processed within 3 working days of the Brand receiving your order back to their facility or warehouse.  

 

If you have any questions related to Delivery and Returns, please email support@cezanno.com.